Problem analysis template
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Problem Analysis
This document includes tools for finding the cause of problems and developing actions
for eliminating, preventing, and minimizing future problems.
Problem Title:
Descriptive Title
Priority
i
:
Medium
Problem Number:
200x-00x
Impact
ii
:
Medium
Date:
May 14, 2009
Urgency
iii
:
Medium
Problem Owner:
Individual Person
Responsible Group:
Group Title
Problem Analyst:
Analyst Name
IRT Activated:
Yes
Linking Incident
Numbers and dates:
xxxxx mm/dd/yyyy
Incident Timeline:
No
Downtime Occurred:
xx:xx am - xx:xx pm
Event Duration:
Hh:mm
RFC Number:
(If applicable)
Xxxxxxx
Contents
1. Problem Definition: __________________________________ Error! Bookmark not defined.
2. Process Map: _______________________________________ Error! Bookmark not defined.
3. Gather Information __________________________________ Error! Bookmark not defined.
4. Cause / Effect Analysis _______________________________ Error! Bookmark not defined.
5. Verify Root Cause with Data __________________________ Error! Bookmark not defined.
6. Solution & Prevention Steps (Including Cost/Benefit) __________ Error! Bookmark not defined.
7. Action Plan for Pilot Implementation____________________ Error! Bookmark not defined.
8. Action Plan for Full Implementation ____________________ Error! Bookmark not defined.
9. Control & Monitoring Plan ____________________________ Error! Bookmark not defined.
10. Lessons Learned ___________________________________ Error! Bookmark not defined.
Investigation Team ______________________________________ Error! Bookmark not defined.
Incident Timeline _______________________________________ Error! Bookmark not defined.
References ____________________________________________ Error! Bookmark not defined.
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